Reference

Privacy Policy for xbage Account Holders

We collect and handle personal data when you open an account, deposit via bKash, Nagad or Rocket, and use our lobby. This policy explains what we collect, how we use it, and your rights to access or delete your information.

Account dataPayment recordsDevice logsCookie usageYour rights
xbage Privacy Policy for xbage Account Holders
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct an error in your account details, or ask us to delete your information, our support team handles privacy requests through the same channels you use for account help. Response times depend on the complexity of your request and verification steps required.

Team online

Live Chat

Open the chat widget in your account dashboard and ask for a privacy request. Our team will verify your identity and guide you through the process in real time.

Email Support

Send your privacy request to our support email with your registered mobile number and account email so we can verify ownership before sharing or changing data.

Account Settings

Some data fields like your email and mobile number can be updated directly in account settings. For deletion or access requests, contact support through chat or email.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt data in transit and at rest, restrict internal access to verified staff, and run routine security audits to protect your account and payment details. Cookies help us keep you logged in and remember your preferences, and you can clear them from your browser settings anytime.

Encryption Your login credentials, payment details and personal data are encrypted with SSL when transmitted and stored securely on our servers to prevent unauthorized access.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember language and display settings. You can disable cookies in your browser, but some features may not work.
Data Retention We keep account and transaction records while your account is active and for a period after closure as required by law in eligible regions. You can request deletion once legal retention periods expire.
Your Rights You have the right to access your data, request corrections, ask for deletion where law permits, and withdraw consent for certain processing. Contact support to exercise these rights.

Privacy Questions from Bangladesh Players

We collect your mobile number, email, date of birth and payment method details like your bKash or Nagad number when you register and deposit. We also log device type, IP address and session times for security.

Yes. Contact our support team via live chat or email with your registered mobile number and account email. We will verify your identity and send you a copy of your data within the timeframe required by law.

We keep your data while your account is active and for a defined period after you close it, as required by regulations in eligible regions. You can request deletion once legal retention periods expire.

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, game providers who host the tables and slots you play, and regulators where local law requires it. We do not sell your information for marketing.

Contact support via live chat or email and request account deletion. We will verify your identity, close your account and delete your data in line with legal retention requirements in eligible regions.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies in your browser settings, but some features like auto-login may not work without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.